Your meal questions, answered.

Homemade, ready-made meals prepared for you to take home. Choose your favourite dishes and order the quantities that suit your week.

For our weekly meal service, yes. Place your order online by 8pm on Sunday for the upcoming Wednesday’s service. Choose your meals and your preferred collection or delivery option in the basket and checkout.

• Shop collection: Wednesday, 10am–7pm, from BALANCE in Hebden Bridge.
• Local delivery: Wednesday evening, £4 within our 6-mile delivery area. Checkout checks your full address for eligibility.
• Postal delivery: dispatched Wednesday using our £6.99 24-hour postage service, aiming to arrive Thursday. Arrival on Thursday is not guaranteed.

Orders placed after 8pm Sunday move to the following week’s service. For example, an order placed on Monday is for the Wednesday of the following week, rather than the Wednesday two days later. All times are UK local time.

Need meals today? You don’t need to pre-order. Visit BALANCE during shop opening hours and choose from our regularly stocked meal freezer. These meals are sold frozen to take home, and the dishes available depend on the stock in the shop that day.

Need a different collection day? Friday collection is available by confirmed request only, 12pm–6pm. Add your preferred collection date in the basket’s special instructions box and wait for our confirmation before coming in.

Prepared proteins, carbohydrates, vegetables, sides and sauces that you can portion and combine yourself.

Explore Build Your Balance →

Check the individual product information and packaging. If you have an allergy or need a specific nutritional detail, speak to us before ordering.

Order by 8pm Sunday for that week’s Wednesday dispatch and expected Thursday arrival. Orders placed after 8pm Sunday move to the following week’s service. All times are UK local time.

We aim to dispatch on Wednesdays using 24-hour Special Delivery for arrival on Thursday. Next-day arrival cannot be guaranteed. Photographic proof of delivery and a signature are required when accepting your parcel.

Local delivery is £4 within a 6-mile radius of BALANCE in Hebden Bridge. Check eligibility for your address before ordering.

Collect from BALANCE on Wednesdays between 10am and 7pm. Need Friday instead? Add a collection request in the basket; Friday collections are between 12pm and 6pm. Please wait for us to confirm your request.

Yes — subscriptions are available on eligible meals. Choose weekly orders to save 8% or fortnightly orders to save 5% on your selected meals. A one-off purchase is also available.

Choose your order plan when adding meals to your basket, or review and change it in the Before you check out box in the basket. Select Update order plan to apply a change before proceeding to checkout.

Your chosen meals and quantities repeat at the interval you select. Delivery charges are shown separately at checkout. After subscribing, use your subscription account to manage future orders, change your frequency or quantities, skip an order, pause or cancel.

Explore Balanced Meals →

Our meals are already cooked and ready to reheat. Always follow the storage instructions, dates and heating guidance on your meal’s label.

• Storage: put meals away promptly after delivery or collection. Keep chilled meals in the fridge at 0–5°C and frozen meals in the freezer at around −18°C. Follow the label for how long to keep each meal.
• Defrosting: unless the label gives instructions for heating from frozen, defrost thoroughly in the fridge, not on the kitchen counter. Once fully defrosted, keep refrigerated and use within 24 hours. Do not refreeze a thawed, cooked meal.
• Microwave or oven: follow the meal’s heating instructions. Our containers are not ovenproof — transfer the food to an ovenproof dish before oven heating. For microwaving, follow the packaging instructions for the container and lid, including any stirring and standing time.
• Before eating: check the meal is steaming hot throughout, including the centre. Reheat only once.

If your label is missing or unclear, please contact us before heating or eating your meal.

Yes. Shop across BALANCE and bring your meals, treats and other available products together in one basket. Physical items ordered with meals are sent with our meal service, at the same time in the same parcel.

Event bookings can share the basket when booking opens; tickets do not need postal delivery.